|
2394053
|
2017-03-19
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
| Issue |
Cont'd attempts collect debt not owed
|
| Timely |
Yes
|
| Company |
Frost-Arnett Company
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not mine
|
| Sub Product |
Medical
|
| Date Received |
2017-03-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2017-03-19
|
| Complaint What Happened |
XXXX has failed to process the amount written off between them and my health insurance company so trying to collect the amount.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7571295
|
2023-09-20
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Frost-Arnett Company
|
| Product |
Debt collection
|
| Sub Issue |
Debt was paid
|
| Sub Product |
Medical debt
|
| Date Received |
2023-09-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-09-20
|
| Complaint What Happened |
The company provided the itemized bill and said the debt was validated, but they did not have records of the payments and did not accept our bank records showing the payments were made.
In XXXX of 2021 I had blood work done, in XXXX of 2021 I received a bill from XXXX XXXX XXXX. I entered a payment arrangement with them and made {$25.00} payments in XXXX, XXXX, XXXX, XXXX, XXXX, and then in XXXX they took a little over {$13.00} in the automatic payment and then discontinued the payment plan. To me that means it was paid off. I didnt cancel the payments and I fulfilled my end of the agreement to pay {$25.00} a month until the balance was paid off.
A few months ago we got a notice in the mail that the account had gone to collections and stating no payments had been made on the account. I disputed it, requested verification of all payments, sent bank statements showing two of the payments, and notified them of the violation to the FCRA in that XXXX XXXX XXXX sent the balance to collections without first notifying us there was an issue with their billing.
From a consumer protections standpoint this appears to be fraud, as we made regular payments and they are claiming no payments were made.
They sent an itemized bill on XX/XX/XXXX and said the debt was valid and they would continue collection attempts. I called them and asked about the payments we made, they said they didnt have any record. I asked them to pull up my dispute, they verified they had records of two payments but refused to continue the dispute, stop collection attempts, or request additional information from the original creditor unless we sent a record of all payments that were made.
This is a third party with protected health information that was illegally sent by XXXX XXXX XXXX without a release of health information signed by me in violation of HIPAA, they have evidence that the debt is incorrect, even if just the balance is incorrect due to billing errors by XXXX XXXX XXXX in administering the payment arrangement and recording payments, and they are refusing to cease collection attempts or investigate the payments made. If there was a billing error on the part of XXXX XXXX XXXX, they should have contacted me to correct the error prior to going to collections. This cavalier treatment of my credit report is in violation of my rights under the FCRA.
The fact that my payments were not recorded is evidence of gross negligence on the part of XXXX XXXX XXXX in the treatment of my financial information. Where did my money go? Did they apply it to another account? Did they likewise lose any of my protected health information that they so readily shared with a third party who couldnt even provide a phone number for XXXX XXXX XXXX?
Please investigate these companies and help us with this illegal collection practice.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2960140
|
2018-07-11
|
Threatened to contact someone or share information improperly
|
Debt collection
|
|
| Issue |
Threatened to contact someone or share information improperly
|
| Timely |
Yes
|
| Company |
Frost-Arnett Company
|
| Product |
Debt collection
|
| Sub Issue |
Talked to a third-party about your debt
|
| Sub Product |
Medical debt
|
| Date Received |
2018-07-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-07-11
|
| Complaint What Happened |
XX/XX/2018 sent an itemized bill with services listed as proof of debt owed, violated HIPAA laws Debt amount {$130.00}
|
| Consumer Consent Provided |
Consent provided
|
|
|
2960137
|
2018-07-11
|
Threatened to contact someone or share information improperly
|
Debt collection
|
|
| Issue |
Threatened to contact someone or share information improperly
|
| Timely |
Yes
|
| Company |
Frost-Arnett Company
|
| Product |
Debt collection
|
| Sub Issue |
Contacted you after you asked them to stop
|
| Sub Product |
Medical debt
|
| Date Received |
2018-07-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-07-11
|
| Complaint What Happened |
XX/XX/2018 sent out an itemized bill with services listed, violated HIPAA laws Debt for {$430.00}
|
| Consumer Consent Provided |
Consent provided
|
|
|
9840979
|
2024-08-18
|
Communication tactics
|
Debt collection
|
|
| Issue |
Communication tactics
|
| Timely |
Yes
|
| Company |
Frost-Arnett Company
|
| Product |
Debt collection
|
| Sub Issue |
You told them to stop contacting you, but they keep trying
|
| Sub Product |
Medical debt
|
| Date Received |
2024-08-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-08-18
|
| Consumer Consent Provided |
Other
|
|
|
2370420
|
2017-03-03
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
| Issue |
Cont'd attempts collect debt not owed
|
| Timely |
Yes
|
| Company |
Frost-Arnett Company
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not mine
|
| Sub Product |
I do not know
|
| Date Received |
2017-03-03
|
| Submitted Via |
Postal mail
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2017-03-29
|
| Consumer Consent Provided |
N/A
|
|
|
2387594
|
2017-03-15
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
| Issue |
Cont'd attempts collect debt not owed
|
| Timely |
Yes
|
| Company |
Frost-Arnett Company
|
| Product |
Debt collection
|
| Sub Issue |
Debt was paid
|
| Sub Product |
Medical
|
| Date Received |
2017-03-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2017-03-16
|
| Complaint What Happened |
Hospital never sent me a bill and exceeded their time limit on filing claim with insurance.
|
| Consumer Consent Provided |
Consent provided
|
|
