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6065573
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2022-10-08
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Managing an account
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Checking or savings account
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| Tags |
Servicemember
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| Issue |
Managing an account
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| Timely |
Yes
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| Company |
Albert Corporation
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| Product |
Checking or savings account
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| Sub Issue |
Deposits and withdrawals
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| Sub Product |
Checking account
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| Date Received |
2022-10-08
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| Submitted Via |
Web
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| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
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| Date Sent To Company |
2022-10-08
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| Company Public Response |
Company believes complaint is the result of an isolated error
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| Complaint What Happened |
I lost my debit card ordered a new one. On the app it forced me to show my License because my account was locked now. I emailed support and sent them a picture of my license, multiple pics of me, my social security card, birth certificate, and a picture of my Veterans ID and Ive been emailing them all of this information from the email I have on file with them. Theyre holding my money and wont give me access to my funds.
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| Consumer Consent Provided |
Consent provided
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7892854
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2023-11-22
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Closing an account
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Checking or savings account
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|
| Issue |
Closing an account
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| Timely |
Yes
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| Company |
Albert Corporation
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| Product |
Checking or savings account
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| Sub Issue |
Can't close your account
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| Sub Product |
Other banking product or service
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| Date Received |
2023-11-22
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| Submitted Via |
Web
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| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
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| Date Sent To Company |
2023-11-22
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| Company Public Response |
Company believes the complaint provided an opportunity to answer consumer's questions
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| Complaint What Happened |
XX/XX/XXXX {$14.00} XX/XX/XXXX {$7.00} XX/XX/XXXX {$44.00} XX/XX/XXXX {$44.00} again XX/XX/XXXX {$130.00} XX/XX/XXXX {$30.00} XX/XX/XXXX {$14.00} I signed up for Albert originally for a payday loan type service. Once paid back, the same week they started taking money from my account. It was small amounts at first, like $ XXXX- {$7.00}. I reached out to support to stop taking funds from my checking account. They explained that I turned on the feature, told me how to turn it off and I did. They did not inform me that the feature turns itself back on until a few months later. I have tried numerous times to cancel the service, I have canceled and got new debit cards. It will not let me delete my bank information. They will not let me close the account. I spent an hour on the chat, because they do not offer a phone number, and they charged me again {$14.00} the very next day. Its XXXX, I had to make an appointment for my real bank to close my account because Albert will not stop taking from the account. I told them to keep the money they keep taking and just close the account and not take anymore but they say they cant. They cant close the account until the charges stop pending, but as you can tell they keep taking the funds and the charges will never stop pending.
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| Consumer Consent Provided |
Consent provided
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7380356
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2023-08-10
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Problem with a lender or other company charging your account
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Checking or savings account
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|
| Issue |
Problem with a lender or other company charging your account
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| Timely |
Yes
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| Company |
Albert Corporation
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| Product |
Checking or savings account
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| Sub Issue |
Transaction was not authorized
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| Sub Product |
Checking account
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| Date Received |
2023-08-10
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| Submitted Via |
Web
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| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
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| Date Sent To Company |
2023-08-10
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| Company Public Response |
Company believes the complaint provided an opportunity to answer consumer's questions
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| Complaint What Happened |
On XX/XX/XXXX me and my husband went to XXXX XXXX in XXXX XXXX, South Carolina. We arrive and XXXX attempted to check us in. She ran my card approximately 3-5 times and was declined. I then looked and my banking app to see what was going on. The charge for {$680.00} was pending. I showed that to her and she told me that there was no charge/transaction on her end. We was not able to check in. We sat in our car for some hours, calling my bank to try and figure out what was going on. We also spoke with the hotel and was told that we could pay and additional $ 200+ to stay for the night. We didnt have that to chance. Hindsight looking if I wouldve paid that and this issue wasnt resolved ( which clearly isnt ) I would have been there with literally {$0.00}. Up until now I have been speaking with my bank ( which is Albert, online who doesnt have a number )XXXX XXXX ( who we initially booked the hotel with ), and the actual hotel itself. They all have pretty much been telling me to contact the other person. Both XXXX and XXXX XXXX have told me that there is nothing they can do because- XXXX XXXX doesnt have a transaction and XXXX didnt process the transaction. My bank told me several different things. Once they told me it would be 15-30 days, then I was told 7 days, then I was told 10 days the money would reverse back on my card. At this point it has been 2 weeks since we went on the trip. I had to have my brother book and pay for me a hotel ( which I have to pay him back ). I was literally in XXXX XXXX with no money and in debit.
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| Consumer Consent Provided |
Consent provided
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