|
10686716
|
2024-11-04
|
Dealing with your lender or servicer
|
Student loan
|
|
| Issue |
Dealing with your lender or servicer
|
| Timely |
Yes
|
| Company |
HEARTLAND PAYMENT SYSTEMS INC
|
| Product |
Student loan
|
| Sub Issue |
Trouble with how payments are being handled
|
| Sub Product |
Private student loan
|
| Date Received |
2024-11-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-06
|
| Consumer Consent Provided |
Consent not provided
|
|
|
832931
|
2014-04-30
|
Can't repay my loan
|
Student loan
|
|
| Issue |
Can't repay my loan
|
| Timely |
Yes
|
| Company |
HEARTLAND PAYMENT SYSTEMS INC
|
| Product |
Student loan
|
| Sub Issue |
Can't get flexible payment options
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2014-04-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2014-04-30
|
| Consumer Consent Provided |
N/A
|
|
|
10476720
|
2024-10-16
|
Fees or interest
|
Credit card
|
|
| Issue |
Fees or interest
|
| Timely |
Yes
|
| Company |
HEARTLAND PAYMENT SYSTEMS INC
|
| Product |
Credit card
|
| Sub Issue |
Problem with fees
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2024-10-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-16
|
| Consumer Consent Provided |
Other
|
|
|
2150793
|
2016-10-07
|
Dealing with my lender or servicer
|
Student loan
|
|
| Issue |
Dealing with my lender or servicer
|
| Timely |
Yes
|
| Company |
HEARTLAND PAYMENT SYSTEMS INC
|
| Product |
Student loan
|
| Sub Issue |
Don't agree with fees charged
|
| Sub Product |
Federal student loan servicing
|
| Date Received |
2016-10-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2016-10-07
|
| Complaint What Happened |
I am making payments to ECSI and I am trying to understand the " fees '' or " charges '' associated with paying my loan. My concern is specifically around " Service charges '' that are applied when you pay your loan using certain payment methods. Financial institutions are to disclose all " fees '' or " charges '' in accordance with UDAAP to the consumer. I do not believe ECSI is doing this and should be held accountable ( although " Federal '' ) to the same standards as all other lenders.
If I log into my bank and pay my loan with the institution I should first be aware of all fees associated and these fees should be fair to me. In regards to my student loan and I am a young professional trying to get on my feet. I took the loan because of the interest rate and I did n't have many other options. I am now paying on my loans and everytime I go to make a payment I am being charged a " service charge ''. This service charge appears to be different depending upon the payment method I choose. In addition, the charge seems to go up depending upon the amount I pay on my loan. The greater the amount I pay the more the " service fee '' goes up. My questions I would like answered : 1. Why is there a " service charge '' being applied to student loans each transaction a when a young professional is trying to pay their loan off? This seems unfair and does not keep the customer first.
2. Why is this " service charge '' not disclosed online and why are the details of how they come to the " service charge '' not disclosed online? This seems deceptive and unfair.
3. Why does this " service charge '' go up based off of me paying more on my loan? If anything the service charge should go down when I pay more. I was charged {$4.00} sense for paying a {$100.00} amount with my Debit card. The fee goes down to {$2.00} when I pay {$40.00}. This seems unfair, deceptive, and abusive to the consumer.
4. Why is the " service charge '' different for each different type of payment method and why is this not disclosed to the customer as to why each different type of payment method is different and how they come to the charge? This seems unfair and deceptive.
5. The Federal Government should be held to the same standards as any other Financial Institution due to them becoming a money lender. When a student who is trying to do the right thing and pay off their loans is being nickeled and dimed in addition to the interest that they are paying and any other late fees just to make a payment it is not right. Every time I make a payment I am being charged almost {$5.00} dollars in addition to the money I already owe. Does this compare with the standards regarding how banks process loans?
In conclusion, the volume and likelihood of this happening to all other students is very high. The amount of money being collected from " service charges '' appears to be unfair, deceptive, and abusing to the borrower.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1212549
|
2015-01-27
|
Dealing with my lender or servicer
|
Student loan
|
|
| Issue |
Dealing with my lender or servicer
|
| Timely |
Yes
|
| Company |
HEARTLAND PAYMENT SYSTEMS INC
|
| Product |
Student loan
|
| Sub Issue |
Trouble with how payments are handled
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2015-01-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2015-02-06
|
| Consumer Consent Provided |
N/A
|
|
|
5285583
|
2022-03-04
|
Incorrect information on your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
HEARTLAND PAYMENT SYSTEMS INC
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Account status incorrect
|
| Sub Product |
Credit reporting
|
| Date Received |
2022-03-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-03-04
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4427367
|
2021-06-03
|
Dealing with your lender or servicer
|
Student loan
|
|
| Tags |
Servicemember
|
| Issue |
Dealing with your lender or servicer
|
| Timely |
Yes
|
| Company |
HEARTLAND PAYMENT SYSTEMS INC
|
| Product |
Student loan
|
| Sub Issue |
Don't agree with the fees charged
|
| Sub Product |
Federal student loan servicing
|
| Date Received |
2021-06-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-06-09
|
| Complaint What Happened |
I received a Perkins loan during my XXXX studies for {$1400.00}. I graduated in XX/XX/2020, and have been receiving paper reminders of the due date for the first payment for several months, which was supposedly in XXXX. I received my XXXX bill and paid {$100.00} on the loan ( the amount due was {$40.00} ) which is shown on my payment history with a date of XX/XX/XXXX. Shortly thereafter, I received a letter from XXXX stating that I would no longer be receiving bills from them for the time being due to pandemic and that they were placing my loans in forbearance. Since I am no longer receiving bills, I now have to either send them a loose paper check or money order with no accompanying billing slip, which is extremely unsafe, or pay online via ACH, debit, or credit, for which they charge ridiculous and unnecessary processing fees. I would like to add that interest is still accruing during this period, so I am essentially being forced to pay an extra fee to pay my student loan bill or face the accrual of extra outstanding interest under the guise of XXXX relief. The method with the cheapest processing fee I was able to choose is {$1.00} to pay from my checking account via ACH, as the other options included fees that were 3.95 % of the total plus {$1.00}. This practice is absolutely unacceptable and I am surprised this company has been allowed to do this unchecked.
|
| Consumer Consent Provided |
Consent provided
|
|
