| Tags |
Servicemember
|
| Issue |
Dealing with my lender or servicer
|
| Timely |
Yes
|
| Company |
ACCESS GROUP INC.
|
| Product |
Student loan
|
| Sub Issue |
Don't agree with fees charged
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2015-10-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-10-05
|
| Company Public Response |
Company chooses not to provide a public response
|
| Complaint What Happened |
Lender : Access Group ; Loan service provider : XXXXPrivate student loan.
My monthly payment amount adjusted ( based on repayment schedule ) and I contacted customer service via telephone to verify the new payment amount ( then made a payment for that amount ). The following month I received a statement indicating that I was {$.00} delinquent on my account and that a {$10.00} late fee had been assessed. I then contacted customer service via phone again and was told that my {$.00} overdue amount had exceeded my contractual 15 day grace period and that they would not waive the late fee.
|
| Consumer Consent Provided |
Consent provided
|
