|
7106373
|
2023-06-12
|
Other features, terms, or problems
|
Credit card or prepaid card
|
|
| Issue |
Other features, terms, or problems
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Other problem
|
| Sub Product |
Store credit card
|
| Date Received |
2023-06-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-06-12
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
On XX/XX/XXXX, I notified XXXX XXXX XXXX that an account had been opened in my company name without authorization, that I was disputing all charges, and the account should be closed. XXXX XXXX ( an account manager with XXXX ) reached out to me. During our conversation he told me that he would issue {$950.00} in credits to my account but I would need to send him written authorization to reactivate my account for him to apply the credits to my account. He said the credit would be applied within 7-10 days. After waiting 10 days, the credit was not issued to the account. On XXXX XXXX, XXXX, XXXX XXXX replied stating that he was out sick and the email was not sufficient for the fraud team so I would need to send another written authorization. Another written authorization was sent on XX/XX/XXXX. A number of emails and phone calls were made to XXXX XXXX. He continued to promise us that the credit would be applied in a few days. We complied with his requests for written authorization based on the promise to issue these credits. The full amount of credits were never applied to the account as promised. On XX/XX/XXXX, XXXX XXXX stated that our account would not be reinstated. We immediately replied to send us a check for the balance on the account and on XX/XX/XXXX, XXXX XXXX stated that they would not issue a check for the credit balance on our account. We are still owed {$160.00}.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10318304
|
2024-10-03
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Account status incorrect
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-10-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-03
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
At or around XX/XX/year> Regions Bank closed my account for suspicious activity. I was told that a XXXX party vendor wire transfered money into my account in the .middle of the night. I did not authorize or have any dealings with this party. Regions Bank told me they were closing my account to protect me the customer. Recently I went to apply for a bank account at XXXX XXXX XXXX XXXX all these years later and was denied. I received a copy of my Early Warning System Consumer Report and it states that the account wad closed for Checking Account Fraud. I contacted Regions and they told me I have to go thru the dispute process. I had no involvement in this action. Thus contribution reason is false and inaccurate.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5837504
|
2022-08-03
|
Fees or interest
|
Credit card or prepaid card
|
|
| Issue |
Fees or interest
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Problem with fees
|
| Sub Product |
Store credit card
|
| Date Received |
2022-08-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-08-03
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
i have a SuperFleet Commercial card and the fees are outrageous. This has happened multiple times and it really should stop for the consumers. This card has transitioned to so many different credit companies over the past several years. I believe the creditor now is Comdata. I have had this card for my small business for ~20 years. A phone assisted payment is {$15.00}, the late fees are 11.25 % of the balance which for me equaled to a {$280.00} charged on XX/XX/XXXX.. I called the company to request a late fee refund, however was declined. I was late by 4 days, but that amount seems too excessive to not have the CFPB look into. My due date was XX/XX/XXXX and it was paid on XX/XX/XXXX. Please help stop this madness.
Thank you.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5748239
|
2022-07-06
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2022-07-06
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-07-18
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
4274445
|
2021-04-06
|
Problem caused by your funds being low
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Problem caused by your funds being low
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Overdrafts and overdraft fees
|
| Sub Product |
Checking account
|
| Date Received |
2021-04-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-04-06
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
On XX/XX/2021, I made a check payment that left my account with XXXX positive balance. The bank charged me a 36.00 overdraft fee that they can not, to this day, explain. XX/XX/XXXX XXXX XXXX XXXX ONLINE PMT {$370.00} {$16.00} When questioned, they replied that since I had another debit, one that didn't trigger a fee, come in at the same time, they could charge me the fee, even through my account had a positive balance after the check cleared. I responded by requesting the account be closed, and they refused to close it. TO date, I have requested the account be closed a number of times, as many as ten, and they STILL refuse to close the account. I went as far as to lock the debit card, and they are still allowing charges even on the locked account, and charging me fees. Now, they are resorting to threats.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3430820
|
2019-11-07
|
Trouble using your card
|
Credit card or prepaid card
|
|
| Issue |
Trouble using your card
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Can't use card to make purchases
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2019-11-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-11-07
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
I moved at the beginning of XX/XX/2019. I changed my address and my cards all worked fine -- even my new zipcode worked at the gas pump. My address was correct on the account displayed on the website and I changed everything properly and timely.
I was married on XX/XX/2019. On my way to my honeymoon, I stopped to get gas and my card doesn't work. My audible subscription trial doesn't work for the roadtrip. I spent 2 HOURS on the phone on my HONEYMOON to rectify the problem ( I had booked all the events on my Regions Credit Card ). I spent more hours fixing reservations until the card was cleared.
Why was it locked? Because REGIONS put my street address down INCORRECTLY and the statement returned to the billing center. This apparently is policy. No TEXT, EMAIL, ONLINE WARNING, PHONE CALL was made to let me know that my card was locked.
I incurred late fees on utilities and a myriad of other complications ON MY HONEYMOON.
Region 's solution : " Well, I do apologize for that. If you have any fees that were incurred on your card, we can reimburse you. '' However, my fees were through the utility company and I switched payment methods.
Thus, I canceled my credit card and soon plan to cancel my checking account with Regions ( 20 years loyal ).
I was offered NO REAL RECOURSE. NO REAL RECOMPENSE. NOTHING.
THIS PRACTICE IS NOT STATED EXPLICITLY ANYWHERE IN THE BILLING STATEMENT. " IF MAIL IS RETURNED, CARD WILL NOT WORK. '' OR " IF OUR BUSINESS MESSES UP YOUR ADDRESS, YOU HAVE TO BEAR THE FINANCIAL AND TIME BURDEN TO REMEDY OUR MISTAKE. ''
|
| Consumer Consent Provided |
Consent provided
|
|
|
2979250
|
2018-08-01
|
Problem with a purchase shown on your statement
|
Credit card or prepaid card
|
|
| Tags |
Servicemember
|
| Issue |
Problem with a purchase shown on your statement
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Overcharged for something you did purchase with the card
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2018-08-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-08-01
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
In XX/XX/2017, I opened a secured ( XXXX ) credit card account with a credit limit in the amount of {$1000.00}. On XX/XX/XXXX, Region 's approved a transaction in the amount of {$1300.00} to XXXX Car Rental. This transaction should've been declined as it clearly exceeded my credit limit & I did not owe this amount to the merchant. The merchant contacted me on XX/XX/XXXX at XXXX XXXX and advised that I had a balance due of {$270.00}. XXXX Manager, XXXX XXXX, had no right to steal these funds from my account on XX/XX/XXXX. Region 's was aware that multiple irregular transactions had been entered on XX/XX/XXXX by this same merchant & subsequently had to flag my account as a result, so Region 's should've declined this questionable transaction on XX/XX/XXXX. I have a stellar payment history with Region 's & Region 's failed to protect me from financial recklessness on behalf of this merchant, ( XXXX ). I have never at any time authorized Region 's to pay for services that exceed my available credit limit. Approval of transactions that exceed a customer 's credit limit, against the customer 's wishes should be illegal, what is the point of having a credit limit if that amount can be involuntarily exceeded? This illegal transaction impacted my credit report & score.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2206563
|
2016-11-14
|
Problems caused by my funds being low
|
Bank account or service
|
|
| Issue |
Problems caused by my funds being low
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2016-11-14
|
| Submitted Via |
Referral
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-11-15
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
113451
|
2012-07-07
|
Account opening, closing, or management
|
Bank account or service
|
|
| Issue |
Account opening, closing, or management
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2012-07-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2012-07-11
|
| Consumer Consent Provided |
N/A
|
|
|
8124623
|
2024-01-09
|
Problem with a purchase or transfer
|
Prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Prepaid card
|
| Sub Issue |
Card company isn't resolving a dispute about a purchase or transfer
|
| Sub Product |
Payroll card
|
| Date Received |
2024-01-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-01-09
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
My name is XXXX XXXX I here to complain against Comdata cardholder so here is the reason am filling a complaint against Comdata am a Comdata cardholder payroll so I claimed a dispute twice first they never listen it was early XXXX and second time it was the end of XXXX which I claimed a dispute transaction so then XXXX XXXX I have received an email from Comdata dispute team said they starting investigation which was late to and today Monday XX/XX/XXXX i tried to follow any updates and met bad update decision denied so it was clear for me the dispute team they never tried investigation and i didn't get help and the transaction made by XXXX XXXX with me knowing so it was unauthorized transactions it was a lot of money i need help to get my money thanks.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1179217
|
2015-01-02
|
Account opening, closing, or management
|
Bank account or service
|
|
| Issue |
Account opening, closing, or management
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2015-01-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2015-01-02
|
| Consumer Consent Provided |
N/A
|
|
|
144139
|
2012-08-29
|
Making/receiving payments, sending money
|
Bank account or service
|
|
| Issue |
Making/receiving payments, sending money
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2012-08-29
|
| Submitted Via |
Referral
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2012-08-31
|
| Consumer Consent Provided |
N/A
|
|
|
1848465
|
2016-03-24
|
Account opening, closing, or management
|
Bank account or service
|
|
| Issue |
Account opening, closing, or management
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Bank account or service
|
| Sub Product |
Other bank product/service
|
| Date Received |
2016-03-24
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-03-28
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
7400900
|
2023-08-14
|
Problem getting a card or closing an account
|
Credit card or prepaid card
|
|
| Issue |
Problem getting a card or closing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Don't want a card provided by your employer or the government
|
| Sub Product |
Payroll card
|
| Date Received |
2023-08-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-09-14
|
| Complaint What Happened |
Out XXXX son received a card in the mail from XXXX -- He did not request it.
When he called to cancel it -- They kept asking personal questions and stated that if he canceled it -- he would lose the {$72.00} he supposedly had on the account.
He never requested the card nor asked for it to be activated.
|
| Consumer Consent Provided |
Consent provided
|
|
|
9772268
|
2024-08-12
|
Incorrect information on your report
|
Credit card
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit card
|
| Sub Issue |
Account status incorrect
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2024-08-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-08-20
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
Regions bank reached out to me about an account balance that was due. I believe it was under {$10.00}. I paid it over the phone with my rewards points. They actually sent me a check for {$7.00} of overpay. I believe this was paid on XX/XX/year>.
I dont live in Alabama anymore and this account is never used. So I just didnt know it was overdrafted. I have never missed a payment on anything and this little bit of money is ruining my credit score for me to buy a new house. The account has been paid in full.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6954853
|
2023-05-09
|
Charged fees or interest you didn't expect
|
Payday loan, title loan, or personal loan
|
|
| Issue |
Charged fees or interest you didn't expect
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Payday loan, title loan, or personal loan
|
| Sub Product |
Installment loan
|
| Date Received |
2023-05-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-05-09
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
Attempts have been ongoing since XX/XX/XXXX to inquire about discrepancies within our loan balance. We believe our loan should be paid off, yet Regions states we still owe approx. XXXX more. We believe our original loan was XXXX equal payment of {$430.00}. As of XX/XX/XXXX, we have paid that amount. In XXXX, we filed bankruptcy and reaffirmed this loan. That reaffirmation agreement included 4 extra payments ( XXXX total ) even though agreement states there were no changes to original loan. We have recently ( XX/XX/XXXX ) paid those 4 payments, even though there has not been any explanation for those extra 4 payments. With these 4 payments, our bankruptcy reaffirmation agreement has been met. We have requested our original loan agreement several times. We have requested with several associates to investigate discrepancies with possible errors in payment processing. All attempts have been ignored after initial request. Our home and future credit is now in jeopardy. My attempts started with my local branch in XXXX, Ky. The manager literally threw his hands up at me and stated that his office could not/would not do anything else for me -- - this was my first official meeting with him! He also told me that I shouldn't pay anymore payments and that maybe whomever came to repossess my home might be the person who would have the information I was seeking about my loan -- -REALLY???. This is how Regions treats someone that has faithfully made XXXX + payments for past XXXX? When inquiring about loan, I have be been accused of not making payments... even though they had payment history, but refused to look through it. I have been disrespected/ ignored throughout the entire process.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1140329
|
2014-11-21
|
Application, originator, mortgage broker
|
Mortgage
|
|
| Issue |
Application, originator, mortgage broker
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Mortgage
|
| Sub Product |
Conventional fixed mortgage
|
| Date Received |
2014-11-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-11-21
|
| Consumer Consent Provided |
N/A
|
|
|
62047
|
2012-04-19
|
Deposits and withdrawals
|
Bank account or service
|
|
| Issue |
Deposits and withdrawals
|
| Timely |
No
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2012-04-19
|
| Submitted Via |
Referral
|
| Company Response |
Closed without relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2012-04-24
|
| Consumer Consent Provided |
N/A
|
|
|
10429281
|
2024-10-11
|
Credit monitoring or identity theft protection services
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Credit monitoring or identity theft protection services
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Problem canceling credit monitoring or identify theft protection service
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-10-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-11
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
1528834
|
2015-08-20
|
Using a debit or ATM card
|
Bank account or service
|
|
| Issue |
Using a debit or ATM card
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2015-08-20
|
| Submitted Via |
Referral
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-08-21
|
| Company Public Response |
Company chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
981571
|
2014-08-13
|
Deposits and withdrawals
|
Bank account or service
|
|
| Tags |
Older American
|
| Issue |
Deposits and withdrawals
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Bank account or service
|
| Sub Product |
(CD) Certificate of deposit
|
| Date Received |
2014-08-13
|
| Submitted Via |
Fax
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2014-08-15
|
| Consumer Consent Provided |
N/A
|
|
|
7377709
|
2023-08-09
|
Other features, terms, or problems
|
Credit card or prepaid card
|
|
| Issue |
Other features, terms, or problems
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Problem with customer service
|
| Sub Product |
Store credit card
|
| Date Received |
2023-08-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-08-09
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
Comdata is refusing to issue credits that were agreed upon between XXXX XXXX ( XXXX XXXX ) and XXXX XXXX ( XXXX XXXX XXXX ). In Comdata letter, they state " but to date, you have not retracted the XXXX statements regarding the fraudulent application and fraudulent payments. '' Per XXXX XXXX specific request on XXXX, I have sent an email on XXXX requesting the account to be reopened. See attached. On XXXX, XXXX XXXX stated, " I found the issue and the entered credit for the missing amount. Will you be able to send me a letter so that we can get your account reactivated in the meantime? ". On XXXX, a letter on company letter head was sent to XXXX XXXX, per his request and sent to Customer Care and XXXX. See attached.
There is no indication from XXXX XXXX or anyone else that these letters are " not sufficient ''. All documentation was sent at the request of XXXX XXXX in good faith without any objection from either party. If Comdata would like assurances from future claims then they need to provide the sufficient language that they would require. Comdata would need to issue a check for {$69.00} to have this matter closed.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7826783
|
2023-11-09
|
Problem caused by your funds being low
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Problem caused by your funds being low
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Overdrafts and overdraft fees
|
| Sub Product |
Checking account
|
| Date Received |
2023-11-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-11-09
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
I had tried to pay for my sprint account and I was actually XXXX cent short and ended up I had to pay both the bank and the phone company almost over XXXX dollars in fees
|
| Consumer Consent Provided |
Consent provided
|
|
|
6661152
|
2023-03-07
|
Problem with a purchase or transfer
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Card company isn't resolving a dispute about a purchase or transfer
|
| Sub Product |
Payroll card
|
| Date Received |
2023-03-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-03-07
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
On XX/XX/2023 I went to make a purchase and noticed my balance wasn't correct. I called customer service number and was notified I had a pending direct deposit of {$1200.00} scheduled to be deposited into an account/card I don't have and one I did not authorize. I spoke to a live representative and explained what was going on and I was informed direct deposit was scheduled to be deposited on an XXXX XXXX card/account. I expressed I didn't authorize that and I wasn't the owner of that card/account. I was told since it was a pending direct deposit I would have to wait until deposit went through! But she would make a note on my account and I would be receiving my money back. Days go by nothing. I call for updates and told they see all this marked down but no update. On XX/XX/2023 I spoke to account representative and was told I needed to fill out dispute forms and if I had received them. I confirmed I had not so she emailed them to me. I emailed completed forms to dispute department on XX/XX/2023. I was then told after they received completed forms it could take up to 21 days to investigate and resolve dispute. Here it is XX/XX/2023 and I haven't heard anything. I called on XX/XX/2023 which is XXXX after " investigation '' was finally started according to customer service. I asked for status update and was told there were no updates. I asked for the number to the dispute department and was told they were not taking calls. I called back on XX/XX/2023 and told still no update but note was put in for someone from dispute department to reach out to me with an update. I emailed the dispute department on XX/XX/2023 and have yet to hear back from anyone.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6551648
|
2023-02-09
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2023-02-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-02-09
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
My checking account at Regions Bank has been on hold for about 4 months now, since I opened the account. Ive went into a branch and signed some forms, which was supposed to fix it. But I still have no access to withdraw my money.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3586824
|
2020-03-31
|
Advertising and marketing, including promotional offers
|
Credit card or prepaid card
|
|
| Issue |
Advertising and marketing, including promotional offers
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Didn't receive advertised or promotional terms
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2020-03-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-03-31
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
In XXXX XX/XX/2019 I took advantage of a Regions Bank credit card offer of 0 % for 12 months on another card balance transfer. I have been charged interest for the amount of the transfer for all but one statement since then.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3137084
|
2019-01-29
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Other banking product or service
|
| Date Received |
2019-01-29
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-01-30
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
6124246
|
2022-10-24
|
Problem with a purchase shown on your statement
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase shown on your statement
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Credit card company isn't resolving a dispute about a purchase on your statement
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2022-10-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-10-24
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5249536
|
2022-02-22
|
Closing your account
|
Credit card or prepaid card
|
|
| Issue |
Closing your account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Can't close your account
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2022-02-22
|
| Submitted Via |
Referral
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-02-22
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
3301163
|
2019-07-10
|
Problem caused by your funds being low
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Problem caused by your funds being low
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Overdrafts and overdraft fees
|
| Sub Product |
Checking account
|
| Date Received |
2019-07-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-07-10
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
First instance occurred w/ regions bank was on On XX/XX/2019 my purse was stolen out of a shopping cart, which resulted in many of my cards being stolen and used. When I noticed my purse was missing I cancelled all of my cards but couldnt dispute any transactions when the following Monday when they posted. XXXX dollars was withdrawn from my account. I filed a dispute and was denied b/c they wont except the police report AND the detective working the case has called several times and spoke w/ the supervisor himself.
The second instanced occurred on XX/XX/2019 and I personal sat down with the branch manager and told him remove overdraft protection and I dont want nothing paid. I told him the representative said she removed it a week priory and she didnt and I was charged XXXX dollars in overdraft fee when the lady said she removed it. He promised he took care of everything and nothing will go through if no money isnt in the account. I woke up 2 days later and notice I was hit with XXXX dollars worth of overdraft fees when the branch manager of XXXX Indiana promised nothing will go through! Regions has being doing shady transaction moves allowing things to go through when your not opted in. In the past 2 month I been hit with almost XXXX dollars worth of fees!!!
|
| Consumer Consent Provided |
Consent provided
|
|
|
577239
|
2013-10-30
|
Problems caused by my funds being low
|
Bank account or service
|
|
| Issue |
Problems caused by my funds being low
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2013-10-30
|
| Submitted Via |
Referral
|
| Company Response |
Closed
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2013-11-01
|
| Consumer Consent Provided |
N/A
|
|
