|
11716880
|
2025-01-23
|
Problem caused by your funds being low
|
Checking or savings account
|
|
| Issue |
Problem caused by your funds being low
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Overdrafts and overdraft fees
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-23
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-23
|
|
|
11127467
|
2024-12-12
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Reporting company used your report improperly
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-12-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-12
|
|
|
11776368
|
2025-01-26
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Unable to open an account
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-27
|
|
|
6554803
|
2023-02-11
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Other banking product or service
|
| Date Received |
2023-02-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-02-11
|
| Complaint What Happened |
I own a company and have 1 new employee and 1 old employee that have the same name in our payroll system.
On XX/XX/2023 we accidently submitted a ACH to the wrong person ( old employee ) for {$2000.00}.
We contacted the old employee about the error and they told us the account we sent the money to was closed yet he still had access to view it. He verified the {$2000.00} deposit was added even though the account was closed.
We contacted our XXXX XXXXXXXX and filed out the form to reverse the {$2000.00} on XX/XX/2023.
On XX/XX/2023 WESBANCO denied the reversal due to the " account being closed '' which actually seems for an perfect reason to process a reversal as it was an obvious error.
We contracted his Bank WESBANCO on XX/XX/2023 and they denied talking to us about why they denied our reversal.
We then conacted WESBANCO Bank XX/XX/2023 with the old employee on the line and they told us they were returning it in XXXX to 5 days.
XX/XX/2023 we contacted WESBANCO on why it wasn't returned and they said they were keeping the XXXX for themselves.
WESBANCO is attempting to use an ACH error to a closed account the keep funds knowing its a fraudent practice.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10413369
|
2024-10-10
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
Other banking product or service
|
| Date Received |
2024-10-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-10
|
| Consumer Consent Provided |
Consent not provided
|
|
|
10340616
|
2024-10-04
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Reporting company used your report improperly
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-10-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-04
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3345610
|
2019-08-19
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Older American
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
CD (Certificate of Deposit)
|
| Date Received |
2019-08-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-08-19
|
| Complaint What Happened |
OnXX/XX/XXXX I purchased an automatically renewing, $XXXX CD for my minor child from XXXX XXXX of XXXX Ky. On XX/XX/XXXX when I presented this CD document to WesBanco Bank , a successor in ownership of XXXX XXXX (which had been purchased by XXXX XXXX) to cash it, WesBanco told me they would not honor it since it was "too old" and they don't have any record of it. They said they only are obligated to keep records for 7 yrs. despite the auto renewal clause present on the face of the CD. I checked with the KY State Treasurer to see if it had escheated to the state and it has not. I believe this bank has violated its fiduciary duty to me and my son and if banks are permitted to take customer's money without contacting them or giving any kind of accounting to anyone then no citizen's funds are safe! I plan to contact both of my US Senators XXXX XXXX and XXXX XXXX for their help in this issue also.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3132235
|
2019-01-24
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2019-01-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-01-24
|
| Consumer Consent Provided |
Consent not provided
|
|
|
10098419
|
2024-09-12
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Mortgage
|
| Sub Issue |
Interest rate
|
| Sub Product |
Home equity loan or line of credit (HELOC)
|
| Date Received |
2024-09-12
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-12
|
| Consumer Consent Provided |
N/A
|
|
|
10657512
|
2024-11-01
|
Problem caused by your funds being low
|
Checking or savings account
|
|
| Issue |
Problem caused by your funds being low
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Late or other fees
|
| Sub Product |
Checking account
|
| Date Received |
2024-11-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-01
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7326453
|
2023-07-31
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem making or receiving payments
|
| Sub Product |
Checking account
|
| Date Received |
2023-07-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-07-31
|
| Complaint What Happened |
On XX/XX/2023 Preauthorized ACH Debit - {$100.00} charged by XXXX XXXX XXXX ( XXXX XXXX Reference Number 15 ; On XX/XX/2023 Preauthorized ACH Debit - {$120.00} charged by XXXX XXXXXXXX XXXX XXXX XXXX Reference number 16 ; On XX/XX/2023 Preauthorized ACH Debit - {$0.00} charged by XXXX XXXX XXXX Reference Number 21 ; On XX/XX/2023 Preauthorized ACH Debit - {$190.00} charged by XXXX XXXX XXXX XXXX XXXX Reference number 43 ; On XX/XX/2023 Preauthorized ACH Debit - {$130.00} charged by XXXX XXXX XXXX XXXX XXXX Reference number 1 These fees have been charged on XXXX business account and we made phone calls to our XXXX to confirm that no one else should charge us from our account. We report to our Wesbanco Bank to dispute these charging but they said that no mistakes found and until now no responses from them though I made a phone call to appeal our request on these fees. Also we found a scam check to be checked out from our account with the scammed signatures of us. We asked our bank to supervise this account for almost two months and just allow the funds into our account and no checks payments allowed until these checks will be confirmed from us.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3395484
|
2019-10-03
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
No
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2019-10-03
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-10-04
|
| Consumer Consent Provided |
N/A
|
|
|
5683242
|
2022-06-17
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Older American, Servicemember
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
Checking account
|
| Date Received |
2022-06-17
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-06-17
|
| Consumer Consent Provided |
N/A
|
|
|
4601045
|
2021-08-03
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem accessing account
|
| Sub Product |
Checking account
|
| Date Received |
2021-08-03
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-08-04
|
| Consumer Consent Provided |
N/A
|
|
|
5943765
|
2022-09-02
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2022-09-02
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-09-02
|
| Consumer Consent Provided |
N/A
|
|
|
5016523
|
2021-12-16
|
Managing the loan or lease
|
Vehicle loan or lease
|
|
| Issue |
Managing the loan or lease
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Billing problem
|
| Sub Product |
Loan
|
| Date Received |
2021-12-16
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-12-16
|
| Consumer Consent Provided |
N/A
|
|
|
3455412
|
2019-11-28
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Older American
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
CD (Certificate of Deposit)
|
| Date Received |
2019-11-28
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-12-05
|
| Consumer Consent Provided |
N/A
|
|
|
3179603
|
2019-03-14
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2019-03-14
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-03-14
|
| Consumer Consent Provided |
N/A
|
|
|
4628082
|
2021-08-13
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Fee problem
|
| Sub Product |
Savings account
|
| Date Received |
2021-08-13
|
| Submitted Via |
Postal mail
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-08-20
|
| Consumer Consent Provided |
N/A
|
|
|
3229407
|
2019-05-01
|
Incorrect information on your report
|
Mortgage
|
|
| Tags |
Servicemember
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
WESBANCO BANK, INC.
|
| Product |
Mortgage
|
| Sub Issue |
Account status incorrect
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2019-05-01
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-05-01
|
| Consumer Consent Provided |
N/A
|
|
