|
7150762
|
2023-06-21
|
Problem with customer service
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Problem with customer service
|
| Timely |
No
|
| Company |
Google Compare Credit Cards Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Refund anticipation check
|
| Date Received |
2023-06-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-06-21
|
| Company Public Response |
Company believes complaint caused principally by actions of third party outside the control or direction of the company
|
| Consumer Consent Provided |
Consent not provided
|
|
|
9676316
|
2024-07-31
|
Getting a credit card
|
Credit card
|
|
| Issue |
Getting a credit card
|
| Timely |
Yes
|
| Company |
Google Compare Credit Cards Inc.
|
| Product |
Credit card
|
| Sub Issue |
Card opened without my consent or knowledge
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2024-07-31
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-08-01
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
7105639
|
2023-06-12
|
Trouble using the card
|
Credit card or prepaid card
|
|
| Tags |
Older American
|
| Issue |
Trouble using the card
|
| Timely |
No
|
| Company |
Google Compare Credit Cards Inc.
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Trouble using the card to spend money in a store or online
|
| Sub Product |
Gift card
|
| Date Received |
2023-06-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-07-20
|
| Complaint What Happened |
On Saturday XX/XX/XXXX I purchased a XXXX XXXX card for XXXX from XXXX. Sent info to my granddaughter in another country, as I have many times before with other cards. She could not activate it and neither can I.
I took it to XXXX to exchange with receipt in hand, and they wouldn't help.
I started trying to reach the number on the card but they were closed.
Got up early today, Monday, and called the number again. I spoke to customer service at XXXX XXXX XXXX XXXX and they transferred me to the XXXX XXXX people. I was disconnected!
I called right back and followed the lengthy process again and was being transferred but was told nobody answered that number so someone from that dept would email in an hour or so.
I constantly kept vigil. After two hours, I called again and texted customer service. I was again transferred to a number and was told again they would text me.Hung up and redialed to no avail, nobody was picking up.
After another 2 hours, I texted and called again. No answer to either. Twice now.
As far as I'm concerned XXXX has stolen {$50.00} from me and could care less about their customers.
XXXX XXXX XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
8118425
|
2024-01-07
|
Credit monitoring or identity theft protection services
|
Payday loan, title loan, personal loan, or advance loan
|
|
| Issue |
Credit monitoring or identity theft protection services
|
| Timely |
No
|
| Company |
Google Compare Credit Cards Inc.
|
| Product |
Payday loan, title loan, personal loan, or advance loan
|
| Sub Issue |
Billing dispute for services
|
| Sub Product |
Personal line of credit
|
| Date Received |
2024-01-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-01-07
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
I just checked my credit and had 2 hard inquiries that I didnt apply for one says XXXX and another says XXXX XXXX I was told to make a complaint with you this is probably because I gave my information to a job that turned out to be a scam now they have all my information
|
| Consumer Consent Provided |
Consent provided
|
|
|
6871854
|
2023-04-22
|
Managing, opening, or closing your mobile wallet account
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Managing, opening, or closing your mobile wallet account
|
| Timely |
Yes
|
| Company |
Google Compare Credit Cards Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2023-04-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-04-22
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3602401
|
2020-04-11
|
Problem with a purchase or transfer
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
Google Compare Credit Cards Inc.
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Charged for a purchase or transfer you did not make with the card
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2020-04-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-04-11
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6620913
|
2023-02-28
|
Managing, opening, or closing your mobile wallet account
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Managing, opening, or closing your mobile wallet account
|
| Timely |
Yes
|
| Company |
Google Compare Credit Cards Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2023-02-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-02-28
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3527410
|
2020-02-11
|
Managing, opening, or closing your mobile wallet account
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Managing, opening, or closing your mobile wallet account
|
| Timely |
Yes
|
| Company |
Google Compare Credit Cards Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2020-02-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-02-11
|
| Complaint What Happened |
Around about XX/XX/XXXX I received snail mail from XXXX in Florida stating it was writing regarding a google wallet balance I had in the amount of XXXX. It said the account had become ready to be escheated to my state treasury if I did not take action. I have a photo of this letter I received however my account number is too blurry to make out. It stated no activity on my account since XX/XX/XXXX. I can not recover my account because I do not know which email google account I had back in XXXX when I had my actual google wallet debit prepaid card!! I have tried to recover this account so that google could deposit my funds into a working active bank account. I have contacted my state treasury in XX/XX/XXXX only to find out I have no funds in my name. My question is to google payment corporation on why cant you all escheat my money to my state??? I think by replying to the snail mail that allowed google/XXXX to keep ahold of my money and not properly turn it over. I am so frustrated its my XXXX and someone at google has to be able to locate it and tell me how to get my money back instead of telling me to attempt to recover my account. Help please.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5678813
|
2022-06-17
|
Unexpected or other fees
|
Credit card or prepaid card
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
Google Compare Credit Cards Inc.
|
| Product |
Credit card or prepaid card
|
| Sub Product |
Gift card
|
| Date Received |
2022-06-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-06-17
|
| Complaint What Happened |
At XXXXXXXX XXXX on Thursday, XX/XX/2022, I received a text message that said, " Hi XXXX, I'm in a meeting and limited to calls, I need you to get a task done momentarily, confirm you receive my text. Thanks XXXX -- -- -- -- -- --. '' This is the name of one of my boss 's, one that I don't interact with very frequently. He was using a different phone number from the one I have for XXXX, but I thought XXXX might just have a second business phone that he'd never contacted me at before. I replied, " Yessir. '' He replied, " Okay, I want you to locate any store close by, I need you to get me some google card. I need those cards for a presentation in a few. Then you can forward in for reimbursement soon after. How soon can you get this done? '' I asked, " By Google card what exactly is that? I can go to a store ASAP. '' He replied, " Google cards are gift cards, I believe XXXX will have them, can you locate any XXXX? '' I said, " Closest XXXX is 16 minutes from my house. I can go to a XXXX or somewhere else that might be quicker. '' He replied, " Okay, keep me posted once you get to XXXX and send me images of cards available at the store. '' I headed for the XXXX. On my way I received a follow up text from him, " Received? '' I texted back, " Yes. On my way, 8 minutes from store. '' He replied, " Sounds good. '' I found the Google Play gift cards, took a picture of the largest priced card ( {$100.00} ) and sent the picture to him. I also said, " They have {$50.00}, {$45.00}, {$25.00}, and {$10.00} cards for this also. '' He replied, " Okay, I want you to purchase 6 of the cards with {$100.00} value on each. '' I said, " Ok. '' Once I had bought the cards ( my receipt says they were purchased at XXXX XXXX XXXX I texted, " Purchased. '' He said, " Once the cards are purchased, you are to scratch off the silver panel at the back of each card and send me images revealing the activation codes with the receipt. Also hold on a little at the store while I confirm if the cards are properly activated. '' I said, " Ok. '' I scratched off the back of the cards and sent pictures of the codes for all six, along with a picture of my receipt. He said, " I received 5 of the cards. '' I replied, " Which one did you not get? Here 's first 4 digits for each one : XXXX XXXX XXXX XXXX XXXX XXXX '' He said, " XXXX. '' I resent the picture of that particular card. He said, " I received all the images of the card codes, kindly hold on a little at the store while I confirm if the cards are activated, I will keep you posted. '' I said, " Ok. '' He responded, " I just confirm all cards, all cards are good and activated. I will be needing more cards, can you get me more cards? '' I said, " Yes. How many? '' He said, " Okay, I need you to get me 6 more cards in increment of {$100.00} value on each. '' This text was sent at XXXXXXXX XXXX
When he asked me to double what I'd spent, the reservations I had finally mounted to where I called another coworker of mine to see if in fact this was a second phone number for XXXX. Enough of his messages had seemed in character ( i.e. short, brief, to the point ) that it had seemed, from my limited interaction with XXXX, that it had to be him and I didn't need to question why he needed the cards. But asking me to double the amount was really sketchy. My coworker confirmed this was a scam. I received two more texts from this number. " Recieved? '' Came at XXXX PM. He followed up, " XXXX, '' at XXXX XXXX. I did not respond and have not received any further contact. I still have my receipt from XXXX, all texts, and the Google cards. My credit card company said it could not dispute the charges with XXXX and XXXX said that they can not refund a gift card that has already been purchased. I have reported this to the FTC, Google Play, and my company.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3340761
|
2019-08-14
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
Google Compare Credit Cards Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
|
| Sub Product |
Checking account
|
| Date Received |
2019-08-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-08-14
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
I've had two fraudulent charges made without my consent and have not been reimbursed on my lost funds nor have had the problem of the fraudulent website solved. I've contacted my bank and they can't help or fix the issue. So my account has been closed until something is done about it.
1. GOOGLE *Com, GOOGLE *Com2uS Corp , Mountain XX/XX/2019 Debit {$100.00} 2. GOOGLE *Com, GOOGLE *Com2uS Corp , Mountain XX/XX/2019 Debit {$100.00}
|
| Consumer Consent Provided |
Consent provided
|
|
|
8423045
|
2024-02-27
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Trouble accessing funds in your mobile or digital wallet
|
| Timely |
No
|
| Company |
Google Compare Credit Cards Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2024-02-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-02-27
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
My Google pay account was suspended with {$800.00} balance on it, I uploaded all the request documents, they decided to keep my account suspended, but they refuse to let me withdraw my balance
|
| Consumer Consent Provided |
Consent provided
|
|
