|
11696284
|
2025-01-23
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Banking errors
|
| Sub Product |
Other banking product or service
|
| Date Received |
2025-01-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-23
|
|
|
8999086
|
2024-05-13
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
Checking account
|
| Date Received |
2024-05-13
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-05-13
|
| Consumer Consent Provided |
N/A
|
|
|
11466358
|
2025-01-11
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Servicemember
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2025-01-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-11
|
|
|
11779628
|
2025-01-26
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem making or receiving payments
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-26
|
|
|
11665337
|
2025-01-17
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-17
|
|
|
11269517
|
2024-12-24
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
Other banking product or service
|
| Date Received |
2024-12-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-24
|
|
|
11058159
|
2024-12-06
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
|
| Sub Product |
Checking account
|
| Date Received |
2024-12-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-06
|
| Complaint What Happened |
Chime has allowed XXXX to charge my account XXXX for 10 months and XXXX for 2 months. I did not have a XXXX account. I changed my card 3 times. Somehow XXXX keeps getting the card number. I called XXXX they agree its fraud and they are willing to refund the full amount but the bank denied my claim but won't provide any information on how they came to that conclusion. This is the third issue I have had with chimes investigation team. The first one the merchant agreed to refund my money and chime still denied the claim and the second interaction last XXXX I ordered a ring thru XXXX from a third party seller. It never got shipped so I contacted XXXX they agreed and refunded my money. I NEVER contacted chime. There was no dispute filed thru chime. Yet chime sent XXXX back my refund stating that they decided that I was not entitled to my refund. They had to fix it. I believe this bank does not have a investigation department. And that as consumers we should have the rights to see whatever evidence of investigation they have done to come to their decision. Also on my first complaint with chime I filed a rebuttal and they never responded.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10677910
|
2024-11-05
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Trouble accessing funds in your mobile or digital wallet
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2024-11-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-05
|
| Complaint What Happened |
The company did not require two forms of identification when I initially established the account, however, they are currently refusing my USA Passport, claiming a second identification is required to remove the " fraud '' alert and release my funds.
|
| Consumer Consent Provided |
Consent provided
|
|
|
11084985
|
2024-12-10
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2024-12-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-10
|
| Consumer Consent Provided |
Consent not provided
|
|
|
11036058
|
2024-11-21
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2024-11-21
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-05
|
| Consumer Consent Provided |
N/A
|
|
|
7903372
|
2023-11-25
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not received from closed account
|
| Sub Product |
Checking account
|
| Date Received |
2023-11-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-11-25
|
| Complaint What Happened |
XX/XX/2023 i was notified that my ex husband ( who was never on my account ) was trying to change my email so he could rob me ( again ). I immeditately called Chime and told them what was going on. They assured me everything was gon na be ok. it wasnt 10 mins after when i was notified that my email was indeed changed. I once agin called and they told me that they was handleing it. next thing you know {$5000.00} was taken out of my account by him. I disputed it and the IMMEDIATELY declined it. literally like 4 mins after. and right after that i called and they refused to put my email back to the original. How he verified himself to be is beyond me especially since i have to send it ids, pictures of me holding codes and my information atleast 6 times. I sent in screenshots of him telling me what he was doing to them, i sent in poice reports and everything then the proceeded to close my account and the reason was because i didnt follow direct deposit terms and agreements when in all actuality the only direct deposits that ever came to my account was from the Social Security Administration Office and from the IRS so that doesnt even make any sense. They had to close my account because THEY messed up. XX/XX/2023 they closed my account. I had {$1900.00} in my credit builder, {$100.00} in my checkings and {$1500.00} in my savings along with $ XXXX that was being disputed at the time ( which i was approved for ). They sent me 2 checks that apparently was fake and i was arrested because once again they messed up. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX because THEY SENT ME 2 FAKE CHECKS!!!!!! I have called XXXX and emailed XXXX times already they keep saying someone will email me and they put it in the notes that the email on the closed account was fake and to send it to my original email buti havent gotten anything from them at all. they owe over {$10000.00} and its not fair that I am being robbed by both parties and i worked hard for my money. I want my money. But to make it even crazier after i told them they were sending it to the wrong email and that i was a XXXX XXXX victim on the run they continued to send my conversations to the fake email and one of those emails incuded my address, which he saw and started threatening XXXX XXXX XXXX XXXX XXXX. I cant even find a new place because they have my money!!!
|
| Consumer Consent Provided |
Consent provided
|
|
|
10965008
|
2024-11-27
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
Checking account
|
| Date Received |
2024-11-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-27
|
| Complaint What Happened |
Im XXXX due to XXXX. I tried chat with chime to fix and they referred me to a number which is barely accessible through deaf relay. Anyway chime cashed a check. It was one I cashed for my mother and gave her the funds. Chime accepted the check in XX/XX/year>. Then by accident it was cashed by XXXX too. I notified XXXX and made arrangements with them. Well chime on XX/XX/year> sends me a message and puts a {$750.00} hold on my account stating that check was duplicate and it wasnt in my name. I contacted the merchant like they said and the merchant provided me a copy of the processed check. Front and back. It was deposited in chimes account. Well they refuse to dispute and check into it. They wont give me a monitored email address to send proof to. They wont escalate an investigation. Im on a fixed income and out {$750.00}.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6827496
|
2023-04-11
|
Problem with a purchase shown on your statement
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase shown on your statement
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Credit card company isn't resolving a dispute about a purchase on your statement
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2023-04-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-04-11
|
| Complaint What Happened |
I use the Chime credit card to receive my direct deposit paycheck every week. On XX/XX/XXXX while at work i got several chime notifications that my chime card was being used in Tennessee for {$75.00}, then {$170.00}, and another {$170.00} at XXXX. I immediately got on the chime app and locked my card, but they still let another {$75.00} charge come through. My fraudulent charges were totaling over {$400.00} at this point. I called chime and they said they could only refund the {$75.00} charge that was allowed through while my card was locked. They said for the other {$350.00} I have to wait until it is out of pending to dispute. On XX/XX/XXXX when charges were fully posted I contacted chime again, told them I had opened the dispute already for the charges, to which they said my case will be closed on XX/XX/XXXX, several months from now. I said that is a ridiculous amount of time to wait for my stolen money to be refunded, to which they said they XXXX be able to issue me a temporary provisional credit to cover the charges on XX/XX/XXXX. The supervisor says that she can not personally issue the credit, no one can, that it is all done on an automated system. I asked if I could speak to the fraud department investigating the charges and each time I called the supervisor always says no they dont have contact with them at all, no email or phone number can be given. It is not right that my money was stolen from me in a different state and I can not even be issued a provisional credit. I am out {$350.00} still. They also would not send me an email transcription showing each time I call or any type of paper trail about my complaints.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6052855
|
2022-10-05
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem accessing account
|
| Sub Product |
Checking account
|
| Date Received |
2022-10-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-10-05
|
| Complaint What Happened |
My account was locked due to an ACH transfer with a chase account i had and tried to make a transfer. my transfer did not go through because my chase account was already restricted and closed I have sent them all the documents they have asked for to verify my identity on my account and the protection team only emails me back responding with the same response. have been having this issue for over 3 months and only getting the same responses have went to chase branch for a representative to talk and explain to them and tell them there's no account ending in XXXX or on my name with chase the only account i had was ending in XXXX and I've sent all the documents to verify my identity. my bills have been late my credit score has went down need to get access to my money and account ASAP. has been the worst customer service financially
|
| Consumer Consent Provided |
Consent provided
|
|
|
7203616
|
2023-07-04
|
Closing an account
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not received from closed account
|
| Sub Product |
Other banking product or service
|
| Date Received |
2023-07-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-07-04
|
| Complaint What Happened |
I am contacting in regards to my chime account being closed with around {$2600.00} of my funds left in my credit builder account, I was asked for documents to prove my identity and proof of where my deposits were coming from which I provided multiple times through email and links that were sent to me to upload documents, I was sent a link that didnt let me upload because I reached the limit to upload documents and I emailed to ask to fix that issue so I can upload my verifications and before I could even upload them I got an email saying my account was closed, quite frankly for no reason because I didnt violate any policies with my deposits. If this matter is not resolved in a reasonable timeframe I will be filing a lawsuit because chime/ XXXX is taking away from my family I need to provide for with my hard earned money, I personally know plenty of lawyers and military officials that will happily help me out. I either need my account reopened to pull out the rest of my money or a check of my remaining balance sent to my new address thats different from the one on my account. I will be more than happy to provide documentation to an actual human being instead of an automated robot. Thanks
|
| Consumer Consent Provided |
Consent provided
|
|
|
7126408
|
2023-06-16
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2023-06-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-06-16
|
| Complaint What Happened |
From XX/XX/XXXX to currently I've had XXXX disputes XXXX but each dispute had XXXX to XXXX merchants from make a to XX/XX/XXXX. But rmmmmm says that I was never asked for any help or give it any money back for the money that was taken. Ever dispute that I made I never received a provisional credit but I was denied now that I have the information that proves I'm innocent they still want to. Issue me and put it right away. I still if you used to give me anything back. That would help me financially after but for me I know that I was. Innocent of using the money that somebody stole my identity.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6221123
|
2022-11-18
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Company closed your account
|
| Sub Product |
Other banking product or service
|
| Date Received |
2022-11-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-11-18
|
| Complaint What Happened |
I have opened a chime bank account and transferred my money from my old bank account to this new chime one, it was a XXXX XXXX transfer from XXXX to chime. At first they restricted the account and asked for documents to get it unrestricted, they did nothing. The other day they locked my account and I called numerous times and sent emails to get back into my account as all my money is in it. Now today I wake up and get emails saying all my accounts with this bank have been closed with all of my money still in them.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10579246
|
2024-10-25
|
Trouble using the card
|
Prepaid card
|
|
| Issue |
Trouble using the card
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Prepaid card
|
| Sub Issue |
Problem with direct deposit
|
| Sub Product |
Government benefit card
|
| Date Received |
2024-10-25
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-25
|
| Consumer Consent Provided |
N/A
|
|
|
8149006
|
2024-01-11
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Money was taken from your account on the wrong day or for the wrong amount
|
| Sub Product |
Other banking product or service
|
| Date Received |
2024-01-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-01-11
|
| Complaint What Happened |
I was scammed out of {$1500.00} from a impersonator stating they were Chief of police and I had a outstanding warrant for my arrest. I sent this through Chime and i have reported this through the federal trade commission. My Report number : XXXX. Chime bank stated they can not help. This was all the money I had and I need assistance please
|
| Consumer Consent Provided |
Consent provided
|
|
|
5475060
|
2022-04-21
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2022-04-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-04-21
|
| Complaint What Happened |
So XXXX XXXX 5 fraudulent charges were taken out of my account while I was at work I had left my phone home I return to find that I have r trans actions forr XXXX and one for XXXX I contacted chime while they were pending they said I had to wait till they post I said that was a bad idea they insisted I waited they posted and now they won't reimburse my money someone had my phone and made these charges to my account I've been robbed by somebody close to me and now my bank says I'm denied FDIC and zero liability I don't understand why
|
| Consumer Consent Provided |
Consent provided
|
|
|
4941416
|
2021-11-22
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2021-11-22
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-11-23
|
| Consumer Consent Provided |
N/A
|
|
|
6829539
|
2023-04-12
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
|
| Sub Product |
Checking account
|
| Date Received |
2023-04-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-04-12
|
| Complaint What Happened |
My account was hacked on XX/XX/14 two different transactions and I disputed the transactions and they keep denying them who ever hacked my account changed all of my information and started sending money to different places. I have disputed this 9 times and they are refusing to give me what was taking from me. The bank was chime I have all the screenshots from the situation
|
| Consumer Consent Provided |
Consent provided
|
|
|
10242780
|
2024-09-25
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
Other banking product or service
|
| Date Received |
2024-09-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-25
|
| Complaint What Happened |
There is a promotion on Chime that says you'll get a refund on car insurance, but have yet to receive anything when I did switch. I switched to XXXX.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3893845
|
2020-10-10
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2020-10-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-10-10
|
| Complaint What Happened |
Hello, On XX/XX/2020 a charge for XXXX to XXXX XXXX XXXX XXXX appeared on my Chime bank account. I did not authorize this charge and contacted Chime bank immediately to file a dispute claim ID XXXX. I filled out Chime 's dispute form and waited for their results. They denied my claim, and I requested the documents they used in their determination. I received the documents and proceeded to ask questions about their findings, but was not successful. I also contacted XXXX and Verified by Visa, but they all referred me back to Chime.
On XX/XX/2020 I filed a dispute on the charge for non-receipt of goods claim ID XXXX, as I had not been able to get any satisfactory communication with Chime. This dispute was also denied. Here is where the problem is, I requested the documents used in their determination and the documents clearly show that the purchase was not sent to the billing address of my Chime card, nor was an email associated with me used. It also stated that the IP address was inconsistent with the billing city. It gave me the address of the person who used my card which didn't seem very professional to me because what if I chose to confront this person? I have repeatedly asked if I could speak to a fraud examiner and I have spent many phone calls and emails trying to resolve the issue with Chime, but I am usually connected to customer service reps that are unable to help with my situation. I would like for there to be a review of my case by someone with a fraud examination background.
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| Consumer Consent Provided |
Consent provided
|
|
|
5770429
|
2022-07-14
|
Problem with a purchase shown on your statement
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase shown on your statement
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Credit card company isn't resolving a dispute about a purchase on your statement
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2022-07-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-07-14
|
| Complaint What Happened |
I talked to XXXX about not receiving my package. XXXX gives me XXXX about getting back to me in 12 or 14 days. Never gets back so I go to Chime. Chime takes their sweet precious time as usual to do the investigation. I tell them that I didn't get all of my items and they basically say there was no error made despite me STILL not getting my items. XXXX shows them documentation of the products getting delivered to my house but that's not my issue. I didn't receive all my items! I got 12 or 13 out of 64! Chime closes dispute no matter how many times I provide information over the phone or over email about me not getting my items. Basically once they close your claim and came to a decision they're not going to look into XXXX. It's game over and that's their final say I guess.
I included the screenshots of shein being on XXXX saying they can't give me my money back because the complaint is still open despite it clearly saying closed.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5214017
|
2022-02-11
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
|
| Sub Product |
Checking account
|
| Date Received |
2022-02-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-02-11
|
| Complaint What Happened |
On or around XX/XX/XXXX I received my debit card for a newly opened Chime account. I transferred approximately {$450.00} into that account that was to be used for my upcoming tuition payment. On XX/XX/XXXX I used my new debit card for a fuel purchase at XXXX to ensure my new debit card was functioning properly as I planned to use it for the upcoming payment. Immediately after getting fuel, I drove to XXXX, TN for a work event that lasted several days. I returned and went to pay my tuition but received a notice that my account had insufficient funds. Upon logging in, I saw that {$390.00} was spent by someone who stole my debit card and was not authorized by me. I immediately reached out and started a dispute. I called and emailed for updates and to provide additional information if needed multiple times during the following weeks and was always told the same, scripted answer. Nothing needed from me, just wait. On XX/XX/XXXX, I received an email stating they concluded their investigation and would not give me the funds that were stolen back. The reason they listed in writing was that the charges were made in proximity to my fuel purchase and I had recently deposited funds into my account prior to the fraud. I asked to reopen the investigation and sent documentation that I was working in XXXX when the majority of the charges were made and even provided my supervisors number. After submitting the additional information, the entire dispute disappeared from my online banking account. Over 5 emails were sent and never answered. I received an email today, XX/XX/XXXX, stating they made a decision and stood by their initial stance that it was not fraud. I reached out to my supervisor and was told that he was not only never contacted, but when he called to verify I was working in a different state when the charges were made, they told him they didnt need his verification. Its clear they did not actual investigation and are not standing by their terms and conditions. I am planning to file against them in court to recoup my costs, but not being able to pay for my final class resulted in losing a dream job that was contingent upon my graduation. After doing some research, this banking institution has a clear pattern of failing to investigate fraud and frequently causes their customers to be out their hard earned money.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10908707
|
2024-11-24
|
Problem with a purchase shown on your statement
|
Credit card
|
|
| Issue |
Problem with a purchase shown on your statement
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Credit card
|
| Sub Issue |
Credit card company isn't resolving a dispute about a purchase on your statement
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2024-11-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-24
|
| Complaint What Happened |
on XX/XX/year> I paid {$200.00} deposit for a rental car, the car was returned XX/XX/year>XXXX and the merchant emailed stating the money was refunded. Chime refuses to give me my money back. In the past, this was not a problem as the merchant reverses the charge and I get the deposit back immediately. Chime keeps putting me on hold for 20-30 minutes and will not give my money back. I am concerned because they are overseas, which I did not know this previously when I opened the account. The call center people also stated they aren't Chime employees and will not disclose who they are
|
| Consumer Consent Provided |
Consent provided
|
|
|
7632819
|
2023-10-03
|
Closing your account
|
Credit card
|
|
| Issue |
Closing your account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Credit card
|
| Sub Issue |
Can't close your account
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2023-10-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-10-03
|
| Consumer Consent Provided |
Consent not provided
|
|
|
10935491
|
2024-11-26
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Checking or savings account
|
| Sub Issue |
Account opened without my consent or knowledge
|
| Sub Product |
Checking account
|
| Date Received |
2024-11-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-26
|
| Complaint What Happened |
A chime account was recently opened in my name. This started when I received unsolicited texts to my phone about a new Chime account. I assumed these were spam or fraud since I didn't initiate any application. I never provided ANY information to Chime. However today I received my new Chime card in the mail at my correct home address.
I called their number at XXXX ( XXXX ) XXXX at XX/XX/year> XXXX XXXX Unfortunately they would not speak with me until i provided the last XXXX of my XXXX, which I refused a couple of times and insisted they verify me another way. After their refusal I ultimately did provide my last XXXX of my XXXX with great reluctance. I insisted that they close the account immediately The customer rep said this would be complete by XX/XX/XXXX, which is XXXX XXXX from now. I will be monitoring.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10962445
|
2024-11-27
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-11-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-27
|
| Consumer Consent Provided |
Consent not provided
|
|
|
8326170
|
2024-02-11
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Chime Financial Inc
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2024-02-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-02-11
|
| Complaint What Happened |
On XX/XX/24 at XXXX, all of my money was taken from my bank account and transferred to @ XXXX for the amount of XXXX I contacted Chime XXXXXXXX the same day and filed a dispute and on the XXXX they denied my claim and will not refund my money.
|
| Consumer Consent Provided |
Consent provided
|
|
